It reads more to me like whoever they hire to run their twitter doesn't have the authority/knowledge to engage with complaints other than being nice and saying "I'll pass that on". This would be fine normally, but not really when they've shipped a feature that everyone hates.
I know. I try to give the social media people leeway since they're almost always just the messengers. This thread in particular just seemed laser targeted to aggravate me.
If you are taking a job with you are specifically being paid to be a human shield, I am not going to hold back from treating you like the face of the company you are. The more abuse these mercenaries take, the more the corp has to pay to staff them, and the more the owners feel the pain of their misdeeds.
