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> But don't feel people should be adding faces into the actual content of on topic work messages

Not in the content. But after the content of the whole message to indicate tone? I do that pretty much all the time, as there are generally multiple ways a message can be interpreted.

We can’t do facial expressions on chat, and we don’t have the length of content that comes with email (at least, I’d rather use one emoji than 50 extra words).



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