The fact that a user goes out of the way to broadcast that they're walking away from the service is a testament to how bad ass it truly was for them. Every developer should hope for that sort of torment at the end of use period for a user. Clearly it was a big enough part of their workflow to complain.
Most (all?) of us developers / product guys fight with feature creep. I'm glad 37signals is there to remind us, by example, that it's OK for a software business to focus on a specific solution, sans bloat. There are users that will appreciate your vision - and gladly pay.
Most (all?) of us developers / product guys fight with feature creep. I'm glad 37signals is there to remind us, by example, that it's OK for a software business to focus on a specific solution, sans bloat. There are users that will appreciate your vision - and gladly pay.