Perhaps, but I don't think that's a reason for not using it. There needs to be *...

rwallace on May 23, 2012 | parent | context | favorite | on: The only way to get hold of a human at Google

Perhaps, but I don't think that's a reason for not using it. There needs to be some solution, it needs to be something you can implement after the fact, and it needs to be worthwhile for the company to provide. "$100 to talk to a human, refundable if we fail to solve your problem" is a model that would actually work.