Long-time enterprise SaaS PM here, and sorry, this does not make any sense. The SMB segment is likely to be the least exposed to AI, and software, and the concept of DIY software through AI.
As you visualize whole swaths of human workers getting automated away, also visualize the nitty gritty of day-to-day work with AI. If it gets something wrong, it will say "I apologize" until you, dear user, are blue in the face. If an actual person tried to do the same, the blueness would instead be on their, not your, face. Therein lies the value of a human worker. The big question, I think, is going to be: is that value commensurate to what we're making on our paycheck right now?
> If it gets something wrong, it will say "I apologize" until you, dear user, are blue in the face. If an actual person tried to do the same, the blueness would instead be on their, not your, face. Therein lies the value of a human worker.
The value of a human worker is in a more meaningful apology? I think the relevant question here is who's going to make more mistakes, not who's going to be responsible when they happen. A good human is better than AI today, but that's not going to last long.
As you visualize whole swaths of human workers getting automated away, also visualize the nitty gritty of day-to-day work with AI. If it gets something wrong, it will say "I apologize" until you, dear user, are blue in the face. If an actual person tried to do the same, the blueness would instead be on their, not your, face. Therein lies the value of a human worker. The big question, I think, is going to be: is that value commensurate to what we're making on our paycheck right now?