This is why we have courts and judges, to hear complaints and issue remedies when the defendants are unwilling to do so. A better solution would be to reign in arbitration agreements, which are horribly inefficient. Arbitration purports to be lest costly, but it encourages unnecessary litigation by preventing the operation of res judicata, it increases the costs of litigation by preventing class actions, etc. It increases injuries by keeping wrongdoers conduct confidential.