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bigyabai
11 months ago
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Microsoft is plugging more holes that let you use ...
Every time I call Apple customer service, they tell me to box up my device and send it in to be replaced. The human element is nice but it's hardly a panacea - you need
trained
customer support.
DiggyJohnson
11 months ago
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That is a bit inconvenient but replacing a faulty device is an example of excellent customer service
goopypoop
11 months ago
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parent
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that's minimal, not excellent
epistasis
11 months ago
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root
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In a land of below-minimal customer support, minimal customer support becomes excellent.
hedora
11 months ago
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root
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Also, calling them is an exception path. If you take it into the store, they’re more likely to try fixing it first (often same day).
alsetmusic
11 months ago
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root
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When you ship them a computer, that also gets repaired. They may replace enough components that it’s essentially new, but it’s a repair.
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