> something being down or not is pretty black and white
This is so obviously not true that I'm not sure if you're even being serious.
Is the control panel being inaccessible for one region "down"? Is their DNS "down" if the edit API doesn't work, but existing records still get resolved? Is their reverse proxy service "down" if it's still proxying fine, just not caching assets?
I understand there are nuances here, and I may be oversimplifying, but if part of the contract effectively says "You must act as a proxy for npmjs.com" yet the site has been returning 500 Cloudflare errors across all regions several times within a few weeks while still reporting a shining 99.99% uptime, something doesn't quite add up. Still, I'm aware I don't know much about these agreements, and I'm assuming the people involved aren't idiots and have already considered all of this.
This is so obviously not true that I'm not sure if you're even being serious.
Is the control panel being inaccessible for one region "down"? Is their DNS "down" if the edit API doesn't work, but existing records still get resolved? Is their reverse proxy service "down" if it's still proxying fine, just not caching assets?